Returns & Exchanges
Due to the personal and hygienic nature of fragrance decants, Scent Split generally does not accept returns or exchanges for opened or used products. We strive for complete customer satisfaction and will review claims for damaged or incorrect items within 14 days of delivery.
Verify Eligibility
Ensure your item is unopened, unused, and in its original packaging as per our hygiene standards for fragrance products.
Contact Support
Email our customer service team with your order number and photos if you received a damaged or incorrect item to receive a return authorization.
Package Securely
Place the approved return items in their original shipping box with sufficient padding to prevent leakage or breakage during transit.
Ship and Track
Send your package using a trackable shipping service and provide the tracking number to our team to expedite your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing